Refund Policy

Before we create your preview you confirm your flight, names, occasion and sentence. You then see your proof before checkout. Because you have verified that everything is correct, we can't offer a refund, replacement or reprint for:

• A misspelled name, wrong date, wrong flight or wrong sentence that you approved.
• Changing your mind, or wanting a different design or product after you order.
• Small differences between the screen preview and the printed colours.

We check every physical order by hand and then send it to our print partner. Until it has been sent, you can email us and we'll cancel it and refund you in full. Once an order has been sent to print, it can no longer be cancelled or refunded, because production starts right away.

Reach us as soon as you can at hello.myflightposter@gmail.com, with your order number. Orders are reviewed quickly, but we can't guarantee a cancellation request arrives before an order is sent.

If your poster arrives with a defect in the printing, or is damaged, or is not what you ordered, tell us within 14 days of delivery and we'll reprint it or refund you, your choice. Please email hello.myflightposter@gmail.com with your order number and clear photos of the poster and its packaging. Examples: smudged or faded ink, a tear or crease, a cracked frame or plexiglass, the wrong size.

If a package is lost in transit, we'll reship it or refund you.

A digital download is delivered to your order page as soon as you pay, so it can't be refunded once the file is available. If the file is corrupted, or you can't open it, write to us and we'll fix it or refund you.

Refunds go back to the card you paid with, for the full amount you paid for the item (shipping is included in the price). Your bank may take 5 to 10 business days to show it.

Write to hello.myflightposter@gmail.com. See also our shipping information and terms of service.